Privacy Policy

1. Who we are

SamariTek provides software engineering, cloud, and related technology services. You can reach us at info@samaritek.co.zw.

2. What we collect

Depending on how you interact with us, we may process:

• Contact and enquiry data— for example name, email address, company name, phone number (if you provide it), and the content of messages you send via our contact forms, "Get started" flows, or email.
• Technical and usage data — such as IP address, browser type, device type, general location derived from IP, pages viewed, and timestamps. This may be collected through server logs and, where enabled, analytics tools that help us understand site performance and usage in aggregate.
• Cookies and similar technologies — small files or tokens used to maintain security, remember preferences where applicable, or support analytics. You can control cookies through your browser settings.

3. How we use information

We use personal information to:

• Respond to enquiries and operate our website;
• Provide, scope, and deliver services you request;
• Send operational emails (for example confirmations related to an enquiry);
• Improve security, prevent abuse, and comply with legal obligations;
• Analyse aggregated usage to improve content and performance.

4. Legal bases (where applicable)

Where data protection law requires a "legal basis", we rely on appropriate grounds such as consent (where we ask for it), performance of a contract or steps prior to contracting, legitimate interests (for example operating and securing our website, provided those interests are not overridden by your rights), or legal obligation.

5. Sharing and processors

We do not sell your personal information. We may share data with trusted service providers who assist us under contract—for example:

• Hosting and infrastructure providers (for example where our site or applications are hosted);
• Email and communications providers used to deliver messages;
• Analytics providers, where used, typically in aggregated or pseudonymous form.

Those providers may process data in other countries. We take reasonable steps to ensure appropriate safeguards where required by law.

6. Retention

We keep information only as long as needed for the purposes above, including to resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Retention periods vary depending on the context (for example enquiry records vs. server logs).

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing or request portability. To exercise these rights, contact us at the email above. We may need to verify your request.

If you believe we have mishandled your data, you may also have the right to lodge a complaint with a supervisory authority in your country or region.

8. Security

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, or alteration. No method of transmission over the Internet is completely secure.

9. Children

Our website and services are directed at businesses and professionals. They are not intended for children under 16, and we do not knowingly collect personal information from children.

10. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy where the law allows.

11. Contact

Questions about this policy: info@samaritek.co.zw